Email Support & Hours of Operation

Please allow 1–3 business days for a response to your email. Our customer support team is available Monday through Friday, from 8:00 AM to 7:00 PM (EST).

Payment Processing Policy

We are not responsible for payments that cannot be verified. If your payment cannot be verified within 5–7 business days, your order will be automatically canceled and a refund will be issued.

Ready-to-Ship Wigs

All ready-to-ship wigs will be processed and shipped within 1–3 business days from the date of purchase.

Digital Content Policy

Please allow 3–5 business days (excluding weekends and holidays) for order processing and access to digital content.
All intellectual property—including eBooks, curricula, programs, memberships, forms, and guides—is copyright protected. By purchasing, you agree not to share, distribute, or reproduce any content.
No refunds will be issued for digital products.

Disclaimers

• For custom-colored units: Due to the unique nature of hair bundles and how they lift or take color, we cannot guarantee an exact color match. We will do our best to replicate your selected shade as closely as possible.

• We are not liable for any interactions, purchases, or exchanges between you and any third-party vendor listed in our Vendor List. For assistance related to third-party orders, please contact the vendor directly.