PRE-ORDER & CUSTOM ORDER POLICY

PRE-ORDER & CUSTOM ORDER POLICY

Made-to-Order Luxury Wigs — EmpresslyGlam
Last Updated: December 2024

All EmpresslyGlam wigs are handcrafted, made-to-order luxury units designed with precision, care, and artistry. Please read this policy carefully before purchasing. By placing a pre-order or custom order, you agree to all terms outlined below.

1. ABOUT PRE-ORDERS & CUSTOM ORDERS

A pre-order or custom order means:

  • Your wig is not yet made

  • It will be created specifically for you once your order is placed

  • The unit is handcrafted from start to finish with premium materials

Your order enters production immediately, which is why modifications, cancellations, and refunds are not possible after 24 hours.

2. PROCESSING TIME (4–6 WEEKS)

All custom and pre-order wigs require:

4–6 weeks processing time (business days only)

Processing time includes:

  • Construction of the wig

  • Custom coloring

  • Plucking and hairline work

  • Styling and finishing

  • Quality control inspections

Processing time does NOT include:

  • Weekends

  • Holidays

  • Shipping time

Please allow the full processing period before requesting updates.

3. EXTENDED PROCESSING DURING HIGH-VOLUME PERIODS

During busy seasons (sales, launches, holidays), processing may extend beyond 6 weeks.

Delays may occur due to:

  • Custom color requests

  • Vendor delays

  • High order volume

  • Seasonal backlogs

  • Additional quality control steps

We prioritize quality over speed always.

4. PROCESSING TIME ≠ SHIPPING TIME

Shipping begins after the 4–6 week processing period is completed.

Shipping estimates:

  • USA: 3–5 business days

  • International: 5–10 business days

These are carrier estimates and may vary based on location or customs.

5. ORDER MODIFICATIONS

Because each wig is handmade:

No changes can be made after 24 hours, including:

  • Lace size

  • Cap size

  • Length

  • Color

  • Density

  • Construction requests

After 24 hours, your order is locked into production and cannot be altered.

6. COMMUNICATION & UPDATES

You will receive:

  • An order confirmation email immediately after purchase

  • A shipping confirmation email once your wig ships

  • Tracking information when available

Please note:
We do not offer daily or weekly status updates during the processing period, as each wig is created by hand and progress varies depending on the complexity.

If additional processing time is required, we will notify you directly.

7. PRE-ORDER EXPECTATIONS

Before purchasing a pre-order/custom unit, please understand:

  • Handcrafted wigs take time

  • Processing time is an estimate, not a guarantee

  • Natural variations in hair fibers, tones, and styling may occur

  • Rush processing is not available

  • Patience is required for luxury craftsmanship

Pre-order purchases are recommended for customers who understand and accept this timeline.

8. SHIPPING STARTS AFTER PROCESSING

Once processing is complete:

  • Your order is packaged securely

  • Signature confirmation is applied

  • The wig is handed off to USPS, UPS, DHL, or FedEx

Shipping speed is determined by the carrier, not by EmpresslyGlam.

We are not responsible for carrier delays once the package is in transit.

9. FINAL SALE — NO CANCELLATIONS AFTER 24 HOURS

Because your wig is made specifically for you:

  • All pre-order and custom orders are FINAL SALE

  • No cancellations after 24 hours

  • No refunds or returns

  • No exchanges

  • No disputes relating to processing time, color variation, or preference

These policies protect the labor, time, and materials used to create your custom unit.

10. AGREEMENT TO TERMS

By placing a pre-order or custom order with EmpresslyGlam, you confirm that:

  • You have read and understood all processing timelines

  • You acknowledge the 4–6 week processing period

  • You understand processing time may extend during high-volume seasons

  • You agree that all pre-order sales are final

  • You understand no changes can be made after 24 hours

  • You understand shipping begins only after processing is complete

  • You agree not to file false disputes, chargebacks, or refund claims

Your trust means everything to us. We take great pride in delivering beautiful, luxury-quality wigs that are worth the wait.