SHIPPING & PROCESSING POLICY

Luxury Custom Wigs — EmpresslyGlam
Last Updated: December 2025

Welcome to EmpresslyGlam. Each unit we offer is handcrafted with premium quality standards, and every order is made exclusively for you. Please read this policy carefully before purchasing. By completing checkout, you acknowledge and agree to the terms below.

1. PROCESSING TIME — MADE TO ORDER

All EmpresslyGlam units are custom, made-to-order luxury wigs.

Processing Time:
4–6 weeks (business days only)
Processing time does not include weekends, holidays, or shipping time.

During peak seasons or high-volume periods, processing may extend beyond 6 weeks. This timeframe includes:

Wig construction
Custom coloring
Styling
Quality control & inspections

Processing times are estimates — not guarantees — and may vary depending on the complexity of your wig.

2. SHIPPING TIME — AFTER PROCESSING IS COMPLETED

Shipping begins only after your wig has finished processing.

USA Shipping: 3–5 business days
International Shipping: 5–10 business days

Shipping times are carrier estimates and may vary based on location, customs, or other external factors.

3. SHIPPING CARRIERS

We use trusted couriers to ensure secure delivery:

USA: USPS & UPS
International: DHL Express & FedEx Express

The carrier may vary depending on destination and service availability.

4. SHIPPING RATES

USA Flat Rate: $14.99
FREE USA Shipping: Orders $1,900+
International Shipping: Weight-based (calculated at checkout)
Expedited Shipping: Available for an additional fee

Shipping costs are non-refundable.

5. SIGNATURE CONFIRMATION (REQUIRED)

Due to the high value of our products, signature confirmation is required for most deliveries.

If you choose to waive the signature requirement, EmpresslyGlam is not responsible for packages that are lost, stolen, or misdelivered.

6. ADDRESS ACCURACY

Customers are responsible for entering the correct shipping address at checkout.

EmpresslyGlam is not responsible for:

Incorrect or incomplete addresses
Carrier delays resulting from address issues
Redelivery or reshipment fees

If a package is returned due to an incorrect address, the customer is responsible for new shipping charges.

7. LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been handed to the shipping carrier, it is fully under their responsibility.

We are not liable for:

Lost packages
Stolen packages
Delayed packages
Packages marked “delivered” that you have not received

If your package is missing, please file a claim directly with the carrier. We are happy to assist with documentation if needed.

8. INTERNATIONAL ORDERS & CUSTOMS

International customers are responsible for all customs duties, taxes, and import fees.

We do not issue refunds for:

Delays caused by customs
Refusal to pay customs fees
Packages returned due to unpaid import charges

By placing an order with EmpresslyGlam, you acknowledge that you have read, understood, and agreed to this Shipping & Processing Policy, the Final Sale Policy, and the Color Disclaimer.