RETURN, REFUND & FINAL SALE POLICY

Luxury Custom Wigs — EmpresslyGlam
Last Updated: December 2025

All EmpresslyGlam wigs are custom, made-to-order luxury units. For this reason, strict policies are necessary to protect both our customers and our brand.

1. ALL SALES ARE FINAL

Due to the custom nature of our products:

No refunds
No returns
No exchanges
No cancellations after 24 hours
No order modifications after purchase

This applies to:

Custom/pre-order wigs
Ready-to-ship wigs
Sale items
Promotional orders

Please review all details, including lace type, cap size, length, texture, and color before placing your order.

2. ORDER CANCELLATION POLICY

Orders may only be cancelled within the first 24 hours.

After 24 hours, your wig enters the production queue and cannot be changed, cancelled, or refunded.

3. DEFECTIVE OR DAMAGED ITEMS

If you believe your wig arrived damaged or defective:

You must contact us within 72 hours of delivery and provide:

A full unboxing video (starting before the package is opened)
Clear photos showing the issue
Your order number and name

Without a complete unboxing video, we cannot verify the issue and cannot offer assistance.

If a defect is confirmed, we will either:

Repair the wig, or
Replace it with the same or similar item

Refunds are not issued, even in confirmed defect cases.

4. COLOR, TEXTURE & DENSITY VARIATIONS

Variations in color, tone, curl pattern, or density are normal due to:

Professional lighting
Device brightness or screen settings
Natural hair fiber variations
Coloring and styling differences

These do not qualify as defects and are not eligible for refunds, returns, or disputes.

See our full Color Disclaimer for details.

5. CHARGEBACKS & PAYMENT DISPUTES

Submitting a false or unjustified dispute does not speed up processing or shipment.

In the event of a chargeback, EmpresslyGlam will submit:

Timestamps
Order history
IP address logs
Policy agreement records
Tracking information
All customer communication

Fraudulent disputes will be escalated to Shopify, your bank, and the payment processor.

We encourage all customers to contact us directly with concerns before initiating any dispute.

6. AGREEMENT TO TERMS

By purchasing from EmpresslyGlam, you acknowledge that:

You have read and accepted all store policies
You understand processing time is 4–6 weeks
You understand all sales are FINAL
You understand color and texture variations do not qualify for returns or disputes
You agree not to file fraudulent disputes or chargebacks