All units are made to order. Please allow up to 8 weeks for processing. You’ll receive a dispatch email once your order ships.

EmpresslyGlam Amendment Policy

To ensure every piece is custom-crafted with precision and delivered on time, please review your order carefully before checkout.

You may request changes within 24 hours of placing your order. This includes adjustments to length, lace, cap size, color, or other custom details.

After 24 hours, your order enters production. At this stage, no changes can be made. Any modification request may result in order cancellation and refund (if eligible).

This policy allows us to maintain accurate timelines, consistent quality, and a seamless experience for all clients.

SHIPPING, RETURNS POLICY

Luxury Custom Wigs — EmpresslyGlam
Last Updated: December 2025

All EmpresslyGlam wigs are custom, made-to-order luxury units. By placing an order, you agree to the policies below.

1. PROCESSING & PRODUCTION

All wigs are handcrafted exclusively for you.

Processing Time:
4–6 weeks (business days only)
This includes construction, coloring, styling, and quality control.

Processing times are estimates and may extend during high demand.

2. SHIPPING & DELIVERY

Shipping begins after production is completed.

Delivery Time:
USA: 3–5 business days
International: 5–10 business days

We use trusted carriers such as DHL, FedEx, UPS, and USPS.

Important:

Signature may be required upon delivery
Shipping fees are non-refundable
Customers are responsible for correct address details

Once shipped, delays, lost, or stolen packages are the responsibility of the carrier.

3. ALL SALES ARE FINAL

Due to the custom nature of our wigs:

No refunds
No returns
No exchanges
No cancellations after 24 hours
No order modifications after 24 hours

This applies to all orders, including custom, ready-to-ship, sale, and promotional items.

Please review all details before checkout (lace, size, length, color, texture).

4. ORDER CANCELLATIONS

Orders may only be cancelled within 24 hours of purchase.

After this window, your order enters production and cannot be changed, cancelled, or refunded.

5. DEFECTIVE OR DAMAGED ITEMS

If your order arrives damaged or defective:

You must contact us within 72 hours of delivery and provide:

Full unboxing video (before opening the package)
Clear photos of the issue
Order number and name

Without a full unboxing video, claims cannot be verified.

If approved, we will:

Repair the unit, or
Replace with the same or similar item

Refunds are not issued under any circumstances.

6. COLOR & PRODUCT VARIATIONS

Slight variations in color, tone, texture, or density may occur due to:

Lighting and photography
Screen settings
Natural hair variations

These are normal and do not qualify for returns, refunds, or disputes.

7. LOST, STOLEN & INTERNATIONAL ORDERS
We are not responsible for lost, stolen, or delayed packages once shipped
International customers are responsible for customs duties and taxes
No refunds for customs delays or unpaid import fees
8. CHARGEBACK & DISPUTE POLICY

Fraudulent or unjustified disputes will be challenged with full documentation, including:

Order records
IP logs
Policy agreement
Tracking confirmation
Customer communication

We strongly encourage contacting us first for resolution.

9. AGREEMENT TO TERMS

By purchasing from EmpresslyGlam, you confirm that:

You understand all items are custom and final sale
You accept the 4–6 week processing time
You agree to all shipping and policy terms
You will not initiate false disputes or chargebacks

EmpresslyGlam units are designed for a secure, comfortable fit.

Our adjustable caps typically fit head sizes 21”–23”, suitable for most clients.

To measure, use a soft tape around your hairline, behind the ears, and along the nape to get your circumference.

All units include adjustable straps for a custom fit.

If you’re outside this range or unsure, we recommend contacting us before purchasing.

PRE-ORDER & CUSTOM ORDER POLICY

Made-to-Order Luxury Wigs — EmpresslyGlam
Last Updated: December 2024

All EmpresslyGlam wigs are handcrafted, made-to-order luxury units designed with precision, care, and artistry. Please read this policy carefully before purchasing. By placing a pre-order or custom order, you agree to all terms outlined below.

1. ABOUT PRE-ORDERS & CUSTOM ORDERS

A pre-order or custom order means:

• Your wig is not yet made

• It will be created specifically for you once your order is placed

• The unit is handcrafted from start to finish with premium materials

Your order enters production immediately, which is why modifications, cancellations, and refunds are not possible after 24 hours.

2. PROCESSING TIME (4–6 WEEKS)

All custom and pre-order wigs require:

4–6 weeks processing time (business days only)

Processing time includes:

• Construction of the wig

• Custom coloring

• Plucking and hairline work

• Styling and finishing

• Quality control inspections

Processing time does NOT include:

• Weekends

• Holidays

• Shipping time

Please allow the full processing period before requesting updates.

3. EXTENDED PROCESSING DURING HIGH-VOLUME PERIODS

During busy seasons (sales, launches, holidays), processing may extend beyond 6 weeks.

Delays may occur due to:

• Custom color requests

• Vendor delays

• High order volume

• Seasonal backlogs

• Additional quality control steps

We prioritize quality over speed always.

4. PROCESSING TIME ≠ SHIPPING TIME

Shipping begins after the 4–6 week processing period is completed.

Shipping estimates:

• USA: 3–5 business days

• International: 5–10 business days

These are carrier estimates and may vary based on location or customs.

5. ORDER MODIFICATIONS

Because each wig is handmade:

No changes can be made after 24 hours, including:

• Lace size

• Cap size

• Length

• Color

• Density

• Construction requests

After 24 hours, your order is locked into production and cannot be altered.

6. COMMUNICATION & UPDATES

You will receive:

• An order confirmation email immediately after purchase

• A shipping confirmation email once your wig ships

• Tracking information when available

Please note:
We do not offer daily or weekly status updates during the processing period, as each wig is created by hand and progress varies depending on the complexity.

If additional processing time is required, we will notify you directly.

7. PRE-ORDER EXPECTATIONS

Before purchasing a pre-order/custom unit, please understand:

• Handcrafted wigs take time

• Processing time is an estimate, not a guarantee

• Natural variations in hair fibers, tones, and styling may occur

• Rush processing is not available

• Patience is required for luxury craftsmanship

Pre-order purchases are recommended for customers who understand and accept this timeline.

8. SHIPPING STARTS AFTER PROCESSING

Once processing is complete:

• Your order is packaged securely

• Signature confirmation is applied

• The wig is handed off to USPS, UPS, DHL, or FedEx

Shipping speed is determined by the carrier, not by EmpresslyGlam.

We are not responsible for carrier delays once the package is in transit.

9. FINAL SALE — NO CANCELLATIONS AFTER 24 HOURS

Because your wig is made specifically for you:

• All pre-order and custom orders are FINAL SALE

• No cancellations after 24 hours

• No refunds or returns

• No exchanges

• No disputes relating to processing time, color variation, or preference

These policies protect the labor, time, and materials used to create your custom unit.

10. AGREEMENT TO TERMS

By placing a pre-order or custom order with EmpresslyGlam, you confirm that:

• You have read and understood all processing timelines

• You acknowledge the 4–6 week processing period

• You understand processing time may extend during high-volume seasons

• You agree that all pre-order sales are final

• You understand no changes can be made after 24 hours

• You understand shipping begins only after processing is complete

• You agree not to file false disputes, chargebacks, or refund claims

Your trust means everything to us. We take great pride in delivering beautiful, luxury-quality wigs that are worth the wait. 

COLOR DISCLAIMER

Luxury Custom Wigs — EmpresslyGlam

All EmpresslyGlam photos and videos are taken in professional studio lighting and may be color-corrected to accurately reflect the product.

Because of this, as well as differences in screens and lighting:

• Colors may appear slightly lighter or darker

• Undertones may appear warmer or cooler

• Indoor vs. outdoor lighting will affect appearance

• Blonde tones, highlights, and lowlights may shift subtly in real life

These variations are normal and do not qualify as:

• Defects

• Damages

• Reasons for refunds

• Reasons for exchanges

• Grounds for disputes

If you are unsure about a color, please contact us before purchasing. We are happy to assist.

FREQUENTLY ASKED QUESTIONS

Luxury Custom Wigs — EmpresslyGlam

We want your experience with EmpresslyGlam to feel clear, honest, and stress-free. Below you’ll find answers to our most commonly asked questions. Please review this page before placing your order.

ORDERS, PRE-ORDERS & PROCESSING

1. What does “pre-order” mean?

A pre-order means your wig is not ready-to-ship. It will be custom-made for you after you place your order. Your unit is handcrafted, colored, styled, and finished specifically for you.

Because of this, pre-orders are final sale, and processing time is required before shipping.

2. Why does processing take 4–6 weeks?

All EmpresslyGlam wigs are luxury, handcrafted units. Processing includes:

Constructing the unit
Custom coloring and toning
Plucking and hairline work
Styling and finishing
Quality control and inspection

This level of detail and quality takes time. Our standard processing time is 4–6 weeks (business days only), and may extend during sales, holidays, or high-volume seasons.

3. Does processing time include shipping time?

No.
Processing time and shipping time are separate:

• Processing: 4–6 weeks (business days only)

• Shipping:

  • USA: 3–5 business days

  • International: 5–10 business days

Shipping begins after processing is complete.

4. Can processing go past 6 weeks?

Yes, in some cases.

During launches, holiday seasons, or high-volume periods, processing may extend beyond 6 weeks due to:

Supplier or vendor delays
Custom color requests
Extra quality control steps

If additional time is needed, we will communicate with you. Our top priority is always quality.

5. Do I get updates during production?

You will always receive:

An order confirmation email after purchase
A shipping confirmation email once your order ships
Tracking information once it’s available

We do not send daily or weekly progress updates during the 4–6 week processing period, as each wig is handcrafted and timelines can vary. If there is a significant delay or update, we will reach out to you directly.

6. Can I cancel or change my order?

Orders can only be cancelled or changed within 24 hours of purchase.

After 24 hours:

Your order enters the production queue
No changes, cancellations, or modifications are possible
All sales become final

SHIPPING & DELIVERY

7. How long does shipping take after processing?

Once your wig has finished processing:

• USA: 3–5 business days

• International: 5–10 business days

These are carrier estimates and may vary based on destination, weather, customs, or other external factors.

8. Do you offer expedited shipping?

Yes, expedited shipping is available at an additional cost (rate depends on carrier and destination). Expedited shipping does not skip the processing queue — it only speeds up delivery after processing is complete.

9. Is a signature required on delivery?

Yes, signature confirmation may be required, especially for higher-value orders.

This added protection helps reduce lost or stolen packages. If you waive signature or ask the carrier to leave the package, EmpresslyGlam is not responsible for loss or theft.

10. My order is delayed — what should I do?

We understand delays can be frustrating.

If your order is still within the 4–6 week processing window, please allow processing to be completed fully.

If it is past the estimated processing time, feel free to contact us and we will review your order status.

If your order has shipped and is delayed in transit, please contact the carrier (USPS, UPS, DHL, FedEx) directly with your tracking number for the fastest assistance.

11. Why is my tracking not updating?

Once a package has been shipped, tracking scans are fully controlled by the carrier.

Tracking may:

• Take 24–48 hours to update
  Appear “stuck” at one location while in transit
  Show “delivered” while still at a local facility

If tracking is not updating or shows “delivered” but you have not received your package, please contact the carrier directly. We can assist with documentation but cannot control carrier systems.

WIG FEATURES, FIT & CAP SIZE

12. Are your wigs glueless?

Many EmpresslyGlam units are designed to be glueless-friendly, depending on the cap construction.

Glueless features may include:

Adjustable straps
Combs or elastic bands
Secure cap structure

Each product page will specify if the unit is glueless-friendly. For best results, some clients still prefer using adhesive or spray for added security.

13. What size cap should I choose?

Cap size is very important for comfort and fit. We recommend measuring:

Circumference
Front to nape
Ear to ear

Use our size guide (if available) or contact us before ordering if you’re unsure. Choosing the wrong cap size is not considered a defect and is not eligible for returns or exchanges.

14. What comes with my wig?

Each product page will list what is included, which may include:

The custom unit
Wig care instructions
Basic accessories (when specified)

We recommend reading the product description carefully so you know exactly what to expect.

COLOR, TEXTURE & MAINTENANCE

15. Why does the wig color look different in person?

Lighting, camera settings, professional editing, and screen brightness can all affect how color appears.

Your wig may look slightly different:

• Indoors vs outdoors

• In direct sunlight vs low light

• On different phones or monitors

These variations are normal and are not considered defects. Color differences do not qualify for refunds, exchanges, or disputes.

16. Do colors look the same in person as online?

We do our best to show our wigs accurately in professional lighting, but no screen can perfectly match every real-life environment.

If you are unsure about a color, please contact us before ordering. We’ll gladly help guide you.

17. How do I maintain my wig?

To get the longest wear from your wig, we recommend:

• Using sulfate-free, wig-safe products

• Avoiding excessive heat

• Storing your wig on a stand or mannequin

• Brushing gently from ends to roots

• Following any care instructions included with your order

For more detailed guidance, please refer to any care instructions on the product page or included in your package.

RETURNS, EXCHANGES & DISPUTES

18. Do you offer returns?

No.
Because our wigs are custom, made-to-order units, all sales are final. We do not accept returns.

19. Do you offer exchanges?

No.
We do not offer exchanges for reasons such as:

• Change of mind

• Color preference

• Length preference

• Cap size preference

Please review all details carefully before purchasing.

20. Can I dispute my order with my bank if I don’t want it anymore?

We always encourage customers to contact us directly if there is a genuine concern.

However, submitting a chargeback after receiving your product or ignoring clearly stated policies is considered fraudulent activity.

In the event of a dispute, we provide:

• Full proof of your order

• Policy agreement records

• Tracking and delivery confirmation

• All communication logs

These are submitted to Shopify, the payment processor, and your bank.

If you still have questions after reading this page, please contact us using the information on our Contact page. We’re happy to help within the boundaries of our policies.